Whether you want us to arrange that “impossible” experience or customised tour, we understand it’s the personal touches that create life-long memories. Because our travel advisors are travellers too, they will work alongside you to create seamless holiday which far exceed what you could achieve on your own – and they’ll add those inspirational flourishes which turn any destination into a unique experience.
So if you want a weekend in Paris or a month in Himalayas, a mug of beer in Munich or a school visit in Singapore, cruising in Alaska or a snooze in Seychelles – let our travel experts design the perfect plan.
We’re not only travel specialists – we’re globe-trotters too. And that means each of our travel planners is passionate about seeing the world, discovering new experiences and then letting you in on their secrets.
Every travel advisor has a unique area of expertise depending on their training and their travels – that’s why we collect all their thoughts, tips and tales together.
In today’s fast-paced world your leisure time is at a premium, so before, during and after your journey, our travel advisors go the extra mile to save you time – and your blood pressure!
.We’ll do the research on your itinerary and customise a unique experience
.We’ll scour the internet and our own connections to find the best value
.We’ll be on call 24/7 to deal with any challenges before, during or after your journey – wherever you are in the world, we’re only a phone call or email away.
Because we work closely with you to create your unique travel experiences, it’s only natural that we get to understand what makes you tick. And that’s why so many of you come back to us time and time again.
We enjoys more than 90% repeat and referral business And, of course, the more relationships we build, the more we can use our customers' travel experiences to enhance yours.
The internet has brought even the most remote places on to our desktops – but it takes expert travellers to bring the right information for you to go out and experience them.
So when you return from your next trip, we'd love to hear about it. Just submit your experiences to your consultant and we'll add it to our blog.
Please take note that visa requirements for certain countries may change from time to time. It is advisable that you check with your travel agent or directly with destination country’s Embassy or High Commission in Malaysia before booking a holiday.
What sort of protection/coverage does a travel insurance covers you? Some of the coverage that you should expect is as below:
- Personal Accident
- Medical Expenses
- Loss of Luggage & Personal Effect
- Loss of Travel Documents
- Baggage Delay
- Travel Delay
- Missed Departure
- Flight Overbooked
- Hijack Inconvenience
- Travel Cancellation
- Loss of Money/ Valuables
….and other types of coverage as well.
Here are other examples that might NOT be covered in travel insurance:
- Declared or undeclared war or any act of war, invasion, act of foreign enemy, and other war terms
- Loss or destruction of goods due to radiation
- Suicide/Self harm/ or any intentional acts by the insured person that provoked homicide or assault personnel or military personnel of any country or international authority, whether full-time service or as a volunteer
- The Insured Person engaging in, practising for or taking part in training in any speed contest, any professional competition or sports, and participating in Hazardous adventure
For more information on the inclusions & exclusions of travel insurance coverage, contact your travel agent.
On your travel day, make a list of the things that you need to bring along- luggage, passport and tickets. Also, mark all your bags inside and out with your name and address – both home address and your holiday address. To be on the safe side, weigh your bags to ensure you don’t exceed the baggage requirements of the airline. Travel insurance is becoming a must, so do consider getting one because you do not have to worry if your bags are lost or if your flight has been cancelled or even if your passport and wallet is stolen. It is always best to get yourself and your family covered as mishaps do happen when travelling.
You do know that it is possible to travel with hand-luggage only, rite? Just that you will need to know the airline rules for carrying liquids, otherwise you may have to remove them at the security checkpoint! In order to handle jet lags, stay hydrated by drinking lots of plain water during the flight. Avoid tea and coffee.
Gather required documents before your flight as you are responsible to present as required, documents by the relevant authorities at all entry and exit lanes, health and other documents required by law, regulations, order, demands or requirements of the countries flown from, into or over.
Self-check-in is free, simple & quick! It will save your time at airport! Otherwise, counter check-in opens 3 hours before the scheduled time of departure and closes 1 hour before the scheduled time of departure. Note: Check-in deadlines may vary at different airports and for particular flights. Airport has long queues due to complex security checks. We suggest that you check-in early and proceed immediately to the departure gate or you may risk being left behind in security.
Pre-book your checked baggage to save money and time. Each piece/item of checked baggage has to weigh less than 30kg. Guests may not combine their checked baggage weight with other guests unless travelling in the same booking.
For, baggage drop counter, it opens 3 hours before the scheduled time of departure and closes 45 minutes before the scheduled time of departure. Guests are required to hold a boarding pass to use our baggage drop counters.
Bringing liquids are subject to the prevalent applicable local laws and regulations guests may take liquids on board in their cabin baggage with a maximum volume of 100 ml. The items must be placed in a transparent, re-sealable plastic bag.
For boarding time, guests are required to be at the boarding gate at least 20 minutes before the scheduled time of departure or you will be denied boarding.
- Ensure you have a reliable GPS system and location maps in the car. Sometimes, you can’t rely totally on GPS and the local location maps come in handy.
- Pack enough liquids/water and snacks in the car as some stretches are long and do not have halfway stops.
- Try to reach your destination before dark as most stretches are either forests or farms where street lights are minimal in the countryside.
- Plan some games, pack short story books or sing along rhymes if you travel with kids.
- Umbrellas are great in case there are light drizzles or rain.
- Always ensure your tank is full and refill before it reaches quarter tank as it is not easy to find another petrol station nearby. You never know if you have gotten on the wrong track/trail or got lost.
- Buy insurance coverage for the driver and passengers.
When you are overseas/ holiday destination, do call your close relatives/ friends to let them know you have arrived safely and keep them updated of where you are if you are moving around. Make sure to always keep your luggage locked when leaving them behind in the hotel. Carry your passport with you and ensure you don’t carry excessive cash that might attract attention. If you are taking a self drive holiday, make sure you collect the car from the airport and get a GPS.
When you are abroad and if you want to try something local, make sure it is a recommendation from a trustworthy source. To make life easier, get a local map and identify the tourist info centres. Moreover for safety precautions, avoid walking alone at night or in dark areas and beware of pickpockets whose modus operandi is by distracting you. Also, if you drive, follow the local traffic rules and avoid driving at night.
Before your return flight, do confirm your flight details in case of delays or cancellations. It is best to ensure that you have all travel documents prepared and easily accessible for check in. Always plan your packing and don’t do too much last minute shopping that can’t fit your luggage. Keep track with the luggage requirements of the country you’re visiting in mind.
Do not forget to remind your close relatives/ friends of your return and make arrangements for an airport pick up. Keep track of all your valuables and make sure that they are in your hand- wallet, passport, camera, watch, jewellery.
Last but not least, make sure you are at the airport two hours (or 3-4 hours in some countries) earlier to avoid missing the flight.